Last updated: October 30, 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoices, refunds and sales tax (VAT). Charges appear on your statement under Paddle.
NoseLab Pro starts with a 14-day free trial. You will not be charged during the trial. You can cancel at any time during the trial in one click (Account, Manage subscription) and you will never be charged. We send a reminder before the trial ends.
If you are not happy, you can request a full refund within 14 days of any payment that starts a paid period: your first payment (including the first payment after a free trial) and each yearly renewal. No questions asked.
You can cancel at any time. Pro stays active until the end of the period you already paid for, and your subscription will not renew. We do not offer partial refunds for the unused part of a billing period after the 14-day window.
Cancelling or refunding never deletes your data. Your account moves to the free plan and you keep all your formulas, inventory and settings.
Free Pro time from a voucher involves no payment, so there is nothing to refund.
Email hello@noselab.app from the email address on your account, or contact Paddle directly through the link in your receipt email (paddle.net). Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
This policy does not affect your statutory rights as a consumer, including any right of withdrawal under the laws of your country.